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SOFSYS USA 365-Days Limited Warranty

SOFSYS warrants your product against defects in workmanship and materials. The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship, to provide a pro-rated refund or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer) should your product be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here. This warranty is for manufacturing defects only and does not cover damages as a result of misuse or transportation. The warranty starts on the date of purchase and is valid for a period of one (1) year from the original purchase date. The warranty and financial responsibility of the manufacturer only applies to the product itself and does not extend to items that might be used with the purchased product. Manufacturing defects include circumstances where the product has broken under normal use. This warranty applies only when the product has been properly used by consumers who purchased it from an authorized retailer or dealer as a brand new product. Proper use also means that the product was not abused by the consumer, as defined by the manufacturer and does not constitute agreement to replace other parts. Please retain your original invoice.


This warranty does not include:

Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use Any condition resulting from incorrect or inadequate maintenance or care Damage resulting from misuse, abuse, negligence, accidents or shipping damage Dissatisfaction due to buyer’s remorse Normal wear and tear Damages incurred during transportation Damages incurred during assembly or maintenance Any used, previously displayed items No warranty will be honored without an original sales receipt.


In the event you encounter a manufacturing defect, please stop using this product immediately and contact customer service. Claims for defective merchandise must be made within one (1) year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received. Any claim for defective merchandise returns must be packed in original packaging. We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible.

This warranty gives you specific legal rights and you may have other rights that vary from state to state.